Shipping policy

Delivery area

OLIBARBAZ currently delivers only to eligible addresses in continental mainland France.

OLIBARBAZ does not deliver to Corsica, other islands, French overseas departments or territories, military bases, military postal addresses, or destinations outside the eligible mainland-France delivery area. An order placed for an excluded destination may be cancelled and refunded.

Dispatch location

Orders are dispatched from:

OLIBARBAZ
1 BIS PLACE RAYMOND POINCARE
40000 MONT-DE-MARSAN
France

Processing time

Orders are normally processed within 1–3 business days after payment authorisation. Business days are Monday to Friday, excluding French public holidays. Processing time is separate from carrier transit time.

Estimated delivery time

After dispatch, estimated delivery within the eligible delivery area is 3–5 business days. The usual total estimate is therefore approximately 4–8 business days from successful order confirmation, although this is not a guaranteed delivery date.

Shipping charges

Orders below €50: €5.99 shipping.
Orders of €50 or more: free standard shipping.

The free-shipping threshold is calculated using the eligible order subtotal after discounts and before any non-product charges, unless the checkout states otherwise. The final shipping charge is displayed before payment.

Tracking

Tracking is provided when the order is dispatched. The tracking link may require time to become active after the carrier receives the parcel.

Address accuracy

Customers must provide a complete and accurate delivery address. Contact support@olibarbazs.com immediately if an address correction is needed. Changes cannot be guaranteed after dispatch. Additional costs caused by an incorrect or incomplete address may be charged where permitted by law and not caused by OLIBARBAZ.

Delays

Delivery estimates may be affected by carrier disruption, severe weather, peak periods, public holidays or other events outside reasonable control. If a legally applicable delivery deadline is missed, customers retain all remedies provided by French consumer law.

Failed delivery and returned parcels

If delivery fails, follow the carrier’s instructions or contact support@olibarbazs.com. If a parcel is returned to OLIBARBAZ, the customer will be contacted to arrange an appropriate solution.

Loss or damage

If tracking indicates delivery but the parcel cannot be located, or if the parcel arrives damaged, contact support@olibarbazs.com promptly with the order number and available evidence. OLIBARBAZ will investigate with the carrier. This does not limit mandatory consumer rights or the seller’s responsibility until physical receipt by the consumer or designated recipient.