Contact

Contact Us

Our customer service team is available to assist with product information, orders, delivery, returns, exchanges, refunds and website questions.

Customer Service

Email: support@olibarbazs.com
Service hours: Monday to Friday, 9:00 a.m. to 4:00 p.m. CET/CEST
Website: https://olibarbazs.com

Messages received outside our service hours will be reviewed on the next business day. Response times may be longer during French public holidays or unusually busy periods.

Order Enquiries

When contacting us about an order, please include:

Your order number
The email address used at checkout
A clear description of your request
Photographs if the product arrived damaged, defective or incorrect

For security reasons, please do not send complete payment-card numbers, account passwords or other sensitive payment information by email.

Returns and Exchanges

Please contact support@olibarbazs.com before returning any product. Do not send a return without receiving return instructions from OLIBARBAZ.

Approved returns are sent to:

OLIBARBAZ
1 BIS PLACE RAYMOND POINCARE
40000 MONT-DE-MARSAN
France

OLIBARBAZ provides the authorised return method and pays the return shipping cost for approved returns.

Privacy Requests

Questions about personal data or requests to exercise privacy rights may be sent to support@olibarbazs.com.

Please provide enough information for us to identify your request. We may ask for reasonable verification before responding to a request involving personal data.