Refund policy

Overview

This Return and Refund Policy applies to purchases made from https://olibarbazs.com. OLIBARBAZ wants customers to be able to review their purchases with confidence while preserving all mandatory consumer rights available under French law.

14-day return period

You may request a return within 14 calendar days from the date on which you, or a person designated by you other than the carrier, receives the order.

To start a return, email support@olibarbazs.com before the 14-day period expires. Include your order number, the product you wish to return and the reason for the return. A reason is helpful but is not required when exercising a statutory right of withdrawal.

Do not send a return without first receiving return instructions. Approved returns must be sent to:

OLIBARBAZ
1 BIS PLACE RAYMOND POINCARE
40000 MONT-DE-MARSAN
France

Return condition

Products should be returned complete, with their accessories and documentation, and, where reasonably possible, in their original packaging. Customers may inspect a product as they would in a physical shop. OLIBARBAZ may apply a lawful reduction to the refund if handling beyond what is necessary to establish the nature, characteristics and functioning of the product has reduced its value.

Proof of purchase or the order number is required so that the return can be identified.

OLIBARBAZ does not currently sell digital products, gift cards, subscriptions, custom-made products or personalised products. No additional product category is designated as non-returnable under this policy. Mandatory legal exceptions remain applicable where required by law.

Return shipping costs

OLIBARBAZ pays the return shipping costs for approved returns, including returns for a change of mind and returns involving an incorrect, damaged or defective product. After approving the return, OLIBARBAZ will provide a prepaid return label or other return instructions.

Returns sent using a different service without prior written approval may not be reimbursed beyond the cost of the return method authorised by OLIBARBAZ.

No restocking fee is charged.

Damaged, defective or incorrect products

Inspect the order promptly after delivery. If a product is damaged, defective or different from the item ordered, contact support@olibarbazs.com as soon as reasonably possible. Include the order number and clear photographs when available. This request for photographs does not limit statutory consumer rights.

Depending on the circumstances and applicable law, OLIBARBAZ will arrange a replacement, repair, price reduction, cancellation or refund at no cost to the customer.

Exchanges

Exchanges are available, subject to stock. Contact support@olibarbazs.com within the 14-day return period. OLIBARBAZ will provide instructions and confirm whether the requested replacement is available. If it is unavailable, a refund will be offered.

Order cancellation or modification

An order may be cancelled or modified before shipment. Requests must be sent promptly to support@olibarbazs.com. Once an order has entered shipment, it cannot normally be changed, but it may be returned under this policy after delivery.

Refunds

After receiving and inspecting the return, OLIBARBAZ will notify you of the outcome. An approved refund will be initiated to the original payment method within 3 business days after inspection.

When the entire order is returned under the statutory right of withdrawal, eligible standard outbound delivery charges will also be refunded. Additional costs resulting from a more expensive delivery option selected by the customer are not refundable beyond the cost of standard delivery.

The time required for the refunded amount to appear in your account depends on the bank or card issuer and is outside OLIBARBAZ’s control.

Model withdrawal form

You may, but are not required to, use the following form:

To OLIBARBAZ, 1 BIS PLACE RAYMOND POINCARE, 40000 MONT-DE-MARSAN, France, support@olibarbazs.com:

I hereby notify you of my withdrawal from the contract for the sale of the following goods: [identify the products].
Ordered on / received on: [date].
Order number: [number].
Consumer’s name: [name].
Consumer’s address: [address].
Date: [date].
Signature: only if this form is submitted on paper.

Contact

Questions about returns or refunds may be sent to support@olibarbazs.com. Customer service is available Monday to Friday, 9:00 a.m. to 4:00 p.m. CET/CEST.