Privacy policy

1. Who controls your personal data

OLIBARBAZ is the controller of personal data processed through https://olibarbazs.com.

OLIBARBAZ
1 BIS PLACE RAYMOND POINCARE
40000 MONT-DE-MARSAN
France
Email: support@olibarbazs.com

2. Information collected

Depending on how you use the website, OLIBARBAZ may process:

  • identity and contact details, including name, billing address, delivery address and email address;

  • order information, including products purchased, order value, returns, refunds and correspondence;

  • payment-related information processed by authorised payment providers. OLIBARBAZ does not normally receive full payment-card details;

  • account details if customer accounts are enabled;

  • device and technical information, including IP address, browser type, device information, cookie identifiers and website activity;

  • messages, reviews, survey responses and customer-service communications;

  • marketing preferences and consent records;

  • fraud-prevention, security and transaction-risk information.

3. Why information is used

Personal data may be processed to:

  • accept, verify, fulfil, deliver, cancel, exchange and refund orders;

  • provide customer service and respond to requests;

  • create and manage customer accounts;

  • issue invoices and maintain accounting, tax and transaction records;

  • prevent fraud, misuse and security incidents;

  • operate, troubleshoot and improve the website;

  • comply with legal obligations and respond to lawful requests;

  • establish, exercise or defend legal claims;

  • send requested marketing communications where consent or another lawful basis applies;

  • use optional analytics or advertising technologies only when activated and permitted by applicable consent requirements.

The relevant legal bases may include performance of a contract, compliance with a legal obligation, legitimate interests, protection of legal rights and consent.

4. How information is collected

Information may be collected directly from you when you place an order, create an account, contact customer service, subscribe to marketing or submit a form. Technical information may also be collected automatically through cookies and similar technologies.

5. Service providers and recipients

Information may be shared only as reasonably necessary with providers supporting the store, including Shopify, payment processors, delivery carriers, fulfilment providers, hosting and security providers, professional advisers, accounting providers and customer-support services.

Information may also be disclosed where required by law, to protect legal rights, in connection with a business reorganisation, or with your direction or consent.

OLIBARBAZ does not sell personal data in exchange for money.

6. International transfers

Some service providers may process information outside France or the European Economic Area. Where required, transfers are protected through an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.

7. Retention

Personal data is retained only for as long as needed for the purposes described in this policy, including order fulfilment, customer service, fraud prevention, accounting, tax, warranty and legal-claims requirements. Retention periods vary according to the category of information and the applicable legal obligation. Information is deleted or anonymised when it is no longer required.

8. Marketing

Where marketing consent is required, marketing emails are sent only after consent. You may unsubscribe through the link in a marketing email or by contacting support@olibarbazs.com. Unsubscribing from marketing does not prevent transactional communications concerning an order.

9. Cookies

The website uses necessary cookies for functions such as security, checkout, cart storage and customer preferences. Optional analytics or advertising cookies will be used only if they are activated and the required consent has been obtained. Details are provided in the Cookie Policy at https://olibarbazs.com/pages/cookie-policy.

10. Your rights

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, portability or objection regarding your personal data. Where processing is based on consent, consent may be withdrawn at any time without affecting prior lawful processing.

Requests may be sent to support@olibarbazs.com. OLIBARBAZ may request information reasonably necessary to verify identity and protect personal data.

You may also lodge a complaint with the French data-protection authority, the Commission Nationale de l’Informatique et des Libertés (CNIL), through https://www.cnil.fr.

11. Security

Reasonable administrative, technical and organisational safeguards are used to protect personal data. No online system can be guaranteed completely secure, and customers should protect their passwords and devices.

12. Children

The store is intended for adults able to enter into a purchase contract. OLIBARBAZ does not knowingly seek personal data from children for independent marketing purposes.

13. Changes

This policy may be updated to reflect changes in operations, technology or legal requirements. The current version will be published on this page with an updated revision date.

14. Contact

Privacy questions and rights requests may be sent to support@olibarbazs.com. Customer service hours are Monday to Friday, 9:00 a.m. to 4:00 p.m. CET/CEST.