FAQ

Where does OLIBARBAZ deliver?

OLIBARBAZ delivers only to eligible addresses in continental mainland France. Corsica, other islands, French overseas departments and territories, military bases and military postal addresses are not eligible.

Where are orders dispatched from?

Orders are dispatched from the OLIBARBAZ registered address in Mont-de-Marsan, France.

How long does order processing take?

Processing normally takes 1–3 business days, Monday to Friday excluding French public holidays.

How long does delivery take?

Estimated delivery after dispatch is 3–5 business days. Together with processing, the usual total estimate is approximately 4–8 business days, although carrier delays may occur.

How much is shipping?

Standard shipping costs €5.99 for orders below €50. Standard shipping is free for orders of €50 or more.

Will I receive tracking?

Yes. Tracking information is sent after dispatch. It may take a short time for the carrier’s tracking page to update.

Can I cancel or modify an order?

Yes, if the order has not been shipped. Contact support@olibarbazs.com promptly. Changes cannot be guaranteed after fulfilment begins.

What is the return period?

You may request a return within 14 calendar days after receipt. Contact customer service before sending anything back.

Who pays return shipping?

OLIBARBAZ pays the authorised return shipping cost for approved returns. A prepaid label or other return instructions will be provided. No restocking fee is charged.

Can I exchange a product?

Yes, subject to availability. Contact customer service within the return period to request an exchange.

When will I receive my refund?

After the return is received and inspected, an approved refund is initiated within 3 business days to the original payment method. Your bank or card issuer may need additional time to display it.

What if an item arrives damaged or incorrect?

Contact support@olibarbazs.com as soon as reasonably possible with the order number and photographs when available. OLIBARBAZ will arrange an appropriate solution at no cost to you.

Do prices include VAT?

Yes. Website prices include applicable French VAT.

Which payment methods are accepted?

Visa and Mastercard are accepted through the payment options displayed at checkout.

Do products have a warranty?

Products benefit from mandatory French legal guarantees, including the legal guarantee of conformity and, where applicable, the guarantee against hidden defects. No additional commercial warranty is promised unless expressly stated on a product page.